Wawa Love

There was an article in the New York Times Magazine yesterday, about people who love Wawa. There is even a “I Love Wawa” myspace site. They say that the high level of service is what makes Wawa stand out from other convenience stores.

I do love Wawa. I love it for it’s ease, turkey hoagies and sur-charge free MAC machines. But one thing I don’t love it for is the service. My local Wawa (20th and Chestnut) is typically staffed with some of the surliest, grumpiest clerks and sandwich makers I’ve ever come across. They use the minimum number of words necessary to complete a transaction, rarely make eye contact and treat most people who cross their path with a combination of disgust and exhaustion. I don’t blame them for it though, working there can’t be fun, especially considering the impatient and unusual customers who frequent that location.

Do you love Wawa? Do you have a particular location that you consider yours?

5 Comments so far

  1. Ed Van Sant (unregistered) on July 31st, 2006 @ 2:34 pm

    i moved from philly back in 1987. but i do come back at least 3 times a year. and when i do, if i have to go to wawa, its the one on highland ave and germantown in chestnut hill. i remember when that one opened and, at the time, seemed new and different that other wawa’s. but the service you described was pretty much the same.

  2. AG (unregistered) on July 31st, 2006 @ 3:16 pm

    i do love wawa, despite the service. the one i frequent the most is on 20th & chestnet but i really like the one w/ the updated decor on 9th & walnut. the one at 21st & Hamilton is usually a dirty mess.

  3. jen (unregistered) on August 1st, 2006 @ 9:22 am

    my wawa used to be the one at the christian/moyamensing/2nd triangle. service was good, the food not so much, and there was always someone outside asking for change. now it’s the one on highland st. in chestnut hill. it’s huge, clean and the food is actually pretty good. i especially like their chicken cherry walnut salad.

  4. Brandyn (unregistered) on August 2nd, 2006 @ 6:55 am

    I like Wawa. Don’t know if I love it. When I first moved to this area I was horrified by them. I hadn’t been in one and refused to, as I was appalled by the name, and just wished for good ole’ 7-11. Then I discovered their crack-like cappucino’s and it was all over. I frequest the one at 20th and Hamilton. I think everytime I’ve gone I’ve gotten one of those soft pretzels filled with cheese. Mmmm.

  5. MariaVee (unregistered) on August 2nd, 2006 @ 11:59 am

    Luv my Wawa; don’t agree with the NYT article about good service, however. With the exception of the Chestnut Hill Wawa, I’ve not always had good service. The parking lot alone at the Germantown Ave/Allens Lane one’ll scare most people away. I do miss the one at Arch (or JFK?) and 17th-18th Streets – the customers always had correct change, knew the “rules” for the lines, there’s always 2 registers open, the coffee is being made constantly, etc.

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